How it works

Why one RFI round matters

Every set of drawings has gaps. The window schedule contradicts the elevations, the finishes schedule stops at level one, the structural drawings show a beam the architectural set doesn't. That is normal, and resolving it is part of the work.

What isn't acceptable is being sent a question every few hours for three days. Queries are collected as they arise and sent to you once, grouped by drawing, with a recommended assumption against each so you can often just reply "all as suggested" and move on. Anything still unresolved is carried as a clearly-marked provisional sum rather than a silent guess buried in a rate.

What you receive

• The bill in Excel — unlocked, formula-driven, structured for rate entry
• A PDF of the same for issuing to clients or including in submissions
• An assumptions and exclusions schedule — what was measured, what wasn't, and why
• The RFI record with your answers, so decisions are documented if a variation is argued later

Confidentiality

Drawings, specifications and any pricing you share are treated as confidential, are not reused on other jobs, and are not shared beyond those working on your project. A written confidentiality undertaking is available on request before you send anything — just ask when you enquire.

If something's wrong

If a quantity is wrong because we misread a drawing, it gets corrected at no charge, promptly. If a quantity changes because the drawings changed, that is a variation and is quoted before any work happens. The distinction is stated in writing with every job so nobody is guessing.

Process questions

What drawings do you need to start?

Architectural plans, elevations and sections at minimum, ideally at DA or CC stage. Structural, hydraulic and electrical drawings improve accuracy where they exist. Specifications, a finishes schedule and a window schedule all help. If something is missing we tell you what the gap means for the numbers rather than quietly assuming.

What happens if the drawings are ambiguous?

Queries are batched into a single RFI list and sent to you once, rather than drip-fed as separate emails over several days. Anything genuinely unresolvable is carried as a clearly-marked provisional sum instead of a hidden guess.

Is my project information kept confidential?

Yes. Drawings, specifications and pricing are treated as confidential and are not shared or reused. A written confidentiality undertaking can be provided on request before you send anything.

How quickly can I get a Bill of Quantities?

Standard turnaround is five business days from the point you accept the fee. Drawings that arrive Monday are typically back with you by Friday. If your tender closes sooner, say so when you enquire — shorter turnarounds are sometimes possible and are quoted separately.